Product Designer

Merit America (Contract) | June 2024 - Present

• Evaluated existing user survey design and data output process to redesign and deliver an improved survey which saw an immediate 4x increase in responses

• Holistically mapped the user experience in a comprehensive service map to reflect the areas of improvement across all touchpoints, including emails, outreach, and in product

• Increased user trust in legitimacy of the brand and product by initiating and implementing a process for auditing, building, and maintaining a net new design system in Figma

• Rapidly iterated upon design and copy edit deliverables to support engineers working through a queue of outstanding tech and UX debt items to increase performance and trust

UX Designer

Vectra AI| June 2022 - Feb 2024

• Collaborated cross-functionally with designers, product managers, engineers, and data scientists to strategically create intuitive UX for AI-driven cybersecurity products.

• Designed bespoke, high-fidelity designs for security analysts to simplify complex data detected by AI algorithms

• Conducted user research to gather qualitative and quantitative data on end user behavior to gather insights, validate assumptions, and inform design decisions

• Delivered high quality design artifacts including high-fidelity wireframes, interaction and field mapping documentation, and prototypes to enable Front and Back End engineers to implement new features by using Figma, Jira, and Confluence

UI/UX Designer - Information Architect

Ally | June 2021 - June 2022

• Aligned business objectives with customer needs to provide immediate impact by analyzing existing and belabored financial processes, drafting new end-to-end experiences and delivering high-fidelity designs to developers to implement net new, digital, financial tools

• Enhanced user focus and accessibility by implementing inclusive and accessible design principles across desktop web, mobile web, and PDF deliverables

• Effectively communicated design rationale by presenting high-fidelity designs and user flows to stakeholders, fostering alignment, clarity, and meaningful feedback loops.

• Engaged with the Inclusive Design Working Group to contribute to the development and dissemination of equitable design standards throughout the design organization

USER EXPERIENCE DESIGNER

TAILORU | May 2020 - July 2021| Clients: TAILORU, Juice Creative. Dashboard.earth

• Developed a strategic design roadmap to address issues identified during an in-depth UX audit prior to closed beta product launch.

• Designed low to high-fidelity wireframes broken down by release segments for both the B2B and B2C segments of a nonprofit marketplace.

• Established a design system to standardize components and patterns, build user trust in the legitimacy of the product, and to increase efficiency in both design and development processes.

• Authored research plans encompassing survey design, subject matter interviews, consumer experience interviews, and prototype testing.

USER EXPERIENCE ARCHITECT

Perficient | September 2020 - December 2020 | Client: Caterpillar

• Utilized user interviews to develop a proof of concept research deliverable.

• Conducted a comprehensive 100-point usability and accessibility heuristic analysis to evaluate the current state of customer and business-facing websites.

• Produced wireframes and prototypes outlining a recommended, user-friendly customer experience, considering business constraints for client and developer reference

USER EXPERIENCE DESIGNER

Wherewithal Ventures | July 2020 - September 2020 | Client: Amazon

• Rapidly designed and iterated on landing page templates using user feedback to conduct digital experiments

• Reconciled divergent product concepts into a single product direction for testing and validation

• Crafted website content to make academic literature approachable for concept and marketing testing along with responsive web wireframes

USER EXPERIENCE DESIGNER / RESEARCHER

Wherewithal Ventures | March 2020 – July 2020 | Client: New Impact

• Sourced, conducted, and analyzed user interviews to identify pain points, needs, and opportunities of job seekers

• Mapped customer journeys to quantify end users’ path through their job search

• Ideated, tested, and synthesized the results of 8 divergent low-fidelity concepts to determine user interest and product opportunities

• Created a product roadmap to weave together user behavior with the client’s concept

USER EXPERIENCE DESIGNER / RESEARCHER

Wherewithal Ventures | December 2019 – May 2020 | Project: Sojourner Goods

• Facilitated client workshops to align project expectations and brainstorm product solutions

• Conducted domain research to determine an initial target market

• Initiated and implemented a user research plan, synthesized data, and created low-mid fidelity wireframes

• Collaborated with UI to annotate and develop high-fidelity wireframes

ADMINISTRATIVE ASSISTANT

University of Michigan | August 2017 – August 2019

• Resolved technical support and database management challenges for Staff Performance Review and Evaluation process

• Orchestrated Staff Development Workshop series for 700 staff members: outreach to potential presenters, coordination of conference space, creation of marketing materials, and data tracking

• Optimized text copy and document formats to support College of Engineering directors

COMMUNITY CENTER MANAGER

University of Michigan | August 2014 – August 2017

• Facilitated a course on Social Identity and inclusion, ALA 421: Creating Inclusive Communities

• Crafted and facilitated training for colleagues in topics such as software, onboarding, professional development

• Collaborated cross-functionally to align student pain-points, organizational mission, and operations requirements to implement creative, inclusive, and educational solutions